Frequently Asked Questions - Buying From TestEquity
How do I order online?
You can order online by adding items to your shopping cart with the "Add to Cart" button. Next, click on the Cart icon to review the contents of your Cart. To complete your order, click on the Checkout button on the Cart page.
When ordering by credit card it is only charged after we invoice your order. Most new equipment ships no later than 1 business day from when the order is taken. You will be contacted via E-Mail if your order requires more time to fulfill. If you require faster delivery please contact one of our Customer Experience Specialists at 800-950-3457 to assist you.
TestEquity also accepts PayPal for your convenience.
For sales outside the United States, please contact one of our Account Executives at 805-498-9933 or email an RFQ to [email protected].
NOTE: Not all products are available for online purchase and the online purchase terms described above do not apply to these items. Quote-Only items can only be purchased by contacting one of our Account Executives.
Can I use a Purchase Order online?
Yes, a Purchase Order can be used online. You will have the option to enter a P.O. during the checkout process. Please email your P.O. form to [email protected]. You can also fax your purchase order to 800-272-4329 or call us at 800-950-3457.
How do I order on open account?
TestEquity is happy to accept your corporate purchase orders. To place your purchase order, call 800-950-3457. You can also fax your purchase order to 800-272-4329 or email it to [email protected].
How do I open an account?
If you are a new customer, call our office at 800-950-3457 and tell any of our helpful sales staff what you would like to place on order. Our credit department can usually process your request for an open account within 24 hours if you're located in the US or Canada! Click here to download a credit application.
What credit cards are accepted?
Individuals or companies may pay with Mastercard, Visa, Discover and American Express. Purchase cards are welcome. TestEquity also accepts PayPal for your convenience.
What countries do you ship to?
New Keysight, Tektronix, Anritsu, Fluke, Amprobe, Flir, Keithley, Magna-Power Electronics, Chroma and VIAVI are only available for sale in the United States and Canada.
New Sorensen are only available for sale in the United States.
All other new and used products are available for sale worldwide subject to U.S. Department of Commerce export restrictions.
For sales outside the United States, please contact one of our Customer Experience Specialists at 805-498-9933 or email an RFQ to [email protected].
What if I need help deciding on a model?
Our sales staff are ready to assist you in selecting the right product for your application. When you call TestEquity, an operator will ask for your company's name and zip code. This will allow us to route your call to the Customer Experience Specialists that handles your account, assuring you of knowledgeable and personalized service. Call 800-950-3457.
What if I need more product information?
We're happy to email the complete data sheet on any product listed on this web site or in our catalog. Our knowledgeable staff can also assist you in selecting the most cost-effective product for your application. Call 800-950-3457..
Is TestEquity an authorized distributor?
TestEquity is an authorized distributor for all the new equipment lines we sell, including Keysight Technologies, Tektronix, Keithley, Anritsu, Viavi Solutions, Rohde & Schwarz, Fluke, B&K Precision, Hioki, Amprobe, Sorensen, Extech, FLIR, Magna-Power Electronics, Chroma, Instek, Topward, Aim-TTi, Advanced Fiber Solutions, and Precision Rated Optics. We have most popular items in stock and available for immediate shipment.
Unlike some other "dot com" dealers, we do not broker or sell gray-market new equipment lines.
Does TestEquity offer GSA pricing and terms?
YES - TestEquity has a letter of supply from Tektronix and Keysight to provide select instruments under GSA terms and pricing to qualified customers. TestEquity also offers its line of Environmental Chambers under GSA Contract. More information about GSA here...
What is the availability of new equipment?
We have most popular items in stock and available for immediate shipment.
What is the availability of used test equipment?
Most used test equipment ships within 1-5 business days from when the order is taken. We also have many items that are not listed on this website. Some items on this site are one-of-a-kind or are in short supply so we cannot guarantee availability. Please ask your Account Executive at 800-950-3457 for lead-time on the specific item you're interested in.
What kind of warranty will I receive?
TestEquity's reconditioned test equipment is warranted for a period of one year unless otherwise stated. Extended warranties may be purchased for most reconditioned equipment. Ask your Account Executive for details. Purchases of reconditioned test equipment are warranted to be in good working order for the period covered. This warranty is limited to repair or replacement of parts or equipment in the determination of TestEquity.
Purchases of new equipment are exclusively covered by the manufacturer's warranty.
TestEquity environmental chambers are warranted for three years for the replacement of parts and one year for the cost of repair labor. On-site labor warranty for TestEquity environmental chambers applies to the United States and Canada only.
This is a general statement of warranty policy and is not complete. For a complete statement, including further limitations, contact TestEquity.
Can I rely on used test equipment?
TestEquity sells the highest grade of expertly reconditioned used test equipment. Technicians thoroughly repair, test and calibrate the equipment with NIST traceability. The equipment is calibrated to the original manufacturer's specifications as well as ANSI/NCSL Z540-1 and ISO 17025 quality standards. Our lab is A2LA Accredited. The equipment is painted and any damaged knobs or other external parts are replaced to make the equipment look as close to new as possible. The manuals and the complete list of accessories are included with the unit. The end result is equipment that looks and functions like new at a fraction of the cost. All of this is backed up by our one-year reconditioned equipment warranty.
How is my order shipped?
All prices are FOB Moorpark, California. We offer FedEx Ground anywhere within the 48 continental United States, and air for HI, AK, and Canada. You may request a quote for international shipping. All fragile and high value products are packed using foam-in-place equipment, eliminating the possibility of shipping damage. Large items, such as big power supplies, are boxed and/or put on a pallet and shipped via truck. Most environmental chambers must be shipped via air-ride van.
What if I need to return equipment?
To ensure prompt handling, all returns must be authorized except for rental returns. Please call 800-950-3457 for a return merchandise authorization (RMA) number. Equipment ordered incorrectly may be subject to a 20% restocking charge. Some special order items may be non-returnable. Please mark the RMA number on the packing label, not the box, so that we can properly note the return in your account.
New equipment returned for credit must be in unused condition, with all original packing material and accessories. New equipment being returned under warranty must be sent directly to the manufacturer if more than 30 days have passed since the equipment was originally shipped to you.
Rental equipment should be returned in its original packaging in order to avoid shipping damage. You will be responsible for shipping damage due to inadequate packaging. REPLACEMENT COST PLUS $100 WILL BE CHARGED FOR ANY ACCESORY NOT RETURNED WITH THE EQUIPMENT. Labor incurred to repair units damaged due to customer negligence will be billed at the current laboratory billing rate of $190.00 per hour.
Products classified with the Non Cancellable / Non Returnable designation online or the No Cancel - No Return note, on quote and order acknowledgments, cannot be cancelled once ordered nor returned once shipped.
How will I be billed for rental equipment?
Your monthly rental amount will be billed in advance each month. There is a one-month minimum rental period for all equipment. When you are done renting the equipment, follow the directions under What if I need to return equipment? in the preceding paragraph or contact us for a buyout price as specified in the following paragraph. Billings are based on 30-day months. We will issue a credit for any days remaining between the date we receive the rental equipment and the end of your last billing period. For example, if your equipment was originally shipped to you on January 10th and we received the equipment back from rent on April 20th, you would be entitled to a credit for 20 days; the period April 20th through May 9th of the last billing. Some of our competitors rent in two-week increments instead of prorating your rental daily as we do!
How do I buyout equipment that I'm renting from TestEquity?
Contact your Account Executive at 800-950-3457. If you're equipment qualifies for buyout (and most do), the Account Executive will quote you a buyout price which is the regular selling price less a percentage of past billings, less any credit remaining in your current month's billing.
NOTE: Not responsible for typographical errors. New equipment prices are subject to manufacturer increases.
Why Buy or Rent Your Test Equipment from TestEquity?
Stock/Selection
TestEquity is an authorized distributor for all the new equipment lines we sell, including Keysight Technologies, Tektronix, Keithley, Anritsu, Viavi Solutions, Rohde & Schwarz, Fluke, B&K Precision, Hioki, Amprobe, Sorensen, Extech, FLIR, Magna-Power Electronics, Chroma, Instek, Topward, Aim-TTi, Advanced Fiber Solutions, and Precision Rated Optics. We have most popular items in stock and available for immediate shipment. Used equipment is in our inventory at the time of its listing. Many items, however, are one-of-a kind or are in short supply so be sure to call to verify availability.
Price and Rental Rates
Our top ranking as a stocking distributor of new equipment and our extensive used inventory allows us to price our products competitively for sale or rent. We'll meet or beat any advertised or quoted new equipment price. We have one of the lowest rental and lease rates in the industry.
Fast Response & Delivery
Your time is valuable. Whether you need a quote, technical information, order status or worldwide search for a hard-to-find instrument, TestEquity stands ready to give you the fastest, personalized response in the industry. Our huge inventory makes it possible for us to ship most orders on the same day.
The Highest Grade of Used Test Equipment - Reconditioned and Backed by our 1 Year Warranty
We offer a 1 Year Warranty on most models while most of our competitors offer only 3 to 6 months. TestEquity used equipment goes through a rigorous reconditioning process. All equipment is expertly tested, calibrated, and certified traceable to the NIST. TestEquity reconditioned equipment looks as close to new as possible by thoroughly cleaning, painting or replacing panels, knobs, and hardware as needed. We include all manuals and accessories that are normally provided as though you bought it new. The end result is equipment that functions like new at a fraction of the cost.
Expert Assistance
Our staff of inside and outside sales people are trained to listen to your requirements and recommend the appropriate product for your application. We are able to offer alternatives to hard to locate items in most cases.
Flexible Financing
TestEquity offers a variety of plans to acquire needed equipment including purchase, rent, rent to own, and lease. We will do our best to offer the needed equipment in a method that best fits your financial situation.
Rent to Own
Most equipment on rent may be bought out at any time. Unlike many of our competitors, there is no minimum rental period. We also apply a percentage of your accumulated rental billings towards the purchase price for qualifying models!
Right of Refusal
All equipment purchased comes with a 5-day right of refusal. Rented or leased items have a 2-day right of refusal. It is our goal to become a trusted supplier for your equipment needs. If something does not meet your expectations, all you need to do is call us in the time period stated and we will either recommend an appropriate alternative or take the item back.
NOTE: Not responsible for typographical errors. New equipment prices are subject to manufacturer increases.
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